Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

iTrendy Automotive Parts

1. How can I place an order?
Simply browse our categories, select the parts that fit your vehicle, add them to your cart, and complete checkout through our secure payment gateway.
Once your order is confirmed, you’ll receive a confirmation email with all the details.

2. What payment methods do you accept?
We currently accept:
Credit and debit cards (Visa / MasterCard)
Bank transfers
Cash on delivery (available within Egypt only)
All transactions are processed through SSL-secured payment gateways for maximum safety.

3. How long does delivery take?
Local (Egypt): 2–5 business days
Regional (MENA): 5–10 business days
International: 10–15 business days
A tracking number will be shared with you via email once your order is shipped.

4. Can I return or exchange a product?
Yes, you can request a return within 7 days of receiving your order, provided that the item is unused, uninstalled, and in its original packaging.
Please review our [Shipping & Returns] policy for more details.

5. Are your products genuine and guaranteed?
Absolutely. All our products are sourced directly from authorized distributors and trusted suppliers.
Each item is backed by a manufacturer or store warranty as mentioned on the product page.

6. Do you offer installation services?
Not at the moment. However, we provide detailed guides and recommendations for reliable installation partners in your area.

7. How can I contact customer support?
You can reach our support team via:
📧 support@itrendy.shop
📞 +20 1067593237
or through our [Contact Us] page.

8. Can I modify or cancel my order after payment?
Yes, you may request a change or cancellation before the order is shipped.
Once shipped, orders cannot be modified but can be returned following our standard return policy.

9. Do you offer discounts or special promotions?
Yes! We regularly launch seasonal sales and special promotions on selected products.
Subscribe to our newsletter on the homepage to stay updated on upcoming offers.

10. Do you sell only OEM parts or aftermarket as well?
We offer both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts.
Each product clearly indicates its type on the product detail page.
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