At iTrendy Automotive Parts, we strive to deliver your orders safely, quickly, and efficiently. This page outlines our shipping procedures, delivery timeframes, and return/refund policies to ensure complete transparency and customer satisfaction.

1. Order Processing

All orders are processed within 24–48 business hours after payment confirmation.

You’ll receive a confirmation email including your invoice and tracking details once your order is dispatched.

Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Options

We partner with trusted courier services including Aramex, DHL, FedEx, and Egypt Post to ensure reliable delivery.

Customers can choose between:

Standard Shipping: Cost-effective delivery within the regular timeframe.

Express Shipping: Faster delivery option available at an additional charge.

3. Delivery Timeframes

Estimated delivery times (after dispatch):

Within Egypt: 2–5 business days

MENA Region: 5–10 business days

International Orders: 10–15 business days

Delivery time may vary based on your location, courier capacity, and customs clearance (for international orders).

4. Shipping Charges

Shipping fees are calculated based on order weight, delivery address, and selected courier service.

The exact cost will be displayed during checkout before you confirm payment.

For orders exceeding a certain value, we may offer free shipping promotions — please check our homepage for current offers.

5. Order Tracking

Once your order is shipped, you’ll receive an email or SMS containing your tracking number and courier details.

You can track your shipment directly via the courier’s official website or through your iTrendy account.

6. Returns & Exchanges

We accept returns or exchanges within 7 days of delivery, provided that:

The item is unused, uninstalled, and in its original packaging.

The item is not damaged, altered, or missing parts.

You provide proof of purchase (invoice or receipt).

To initiate a return, contact us at returns@itrendy.shop with your order number, reason for return, and clear product photos.

Once your return is approved, you’ll receive instructions for shipping the product back to our return center.

7. Refunds

After receiving and inspecting your returned item, we’ll notify you of your refund status.

Approved refunds will be issued to your original payment method within 5–10 business days (depending on your bank or payment provider).

Refunds are not applicable to:

Electrical components

Custom-made or special-order parts

Clearance or promotional items

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We’ll arrange for replacement or refund at no additional cost.

9. Non-Returnable Items

Some items cannot be returned for safety or quality reasons, including:

Electrical or electronic parts

Oils, fluids, and chemicals

Items marked as “Final Sale” or “Non-Returnable”

10. Need Help?

For any shipping or return inquiries, feel free to contact our support team:

📧 returns@itrendy.shop

📞 +201067593237

🌐 www.itrendy.shop